SHIPPING

All orders will be shipped from Washington, United States.

I cannot ship to the following countries: Afghanistan, Belarus, Bhutan, Brunei Darussalam, Chad, Cuba, Lao People's Democratic Republic, Libya, Mongolia, Papua New Guinea, Russian Federation (due to conflict in the region), Samoa, Solomon Islands, South Sudan, Syrian Arab Republic, Timor-Leste, Turkmenistan, Yemen.

USA estimated delivery: 3--10 days; USPS

Canada estimated delivery: 1--3 weeks; USPS

International estimated delivery: 1--3 months; tracking through Asendia USA

All orders will have tracking. 

TAXES AND CUSTOMS

Import tax, value-added tax (VAT), and other customs fees are not included in the costs listed on the storefront. The buyer will require any additional charges resulting from import tax after the arrival of their package. I am using a commercial courier for shipping out orders and it's illegal for the project to mark items as 'gifts' or undercharge on customs declarations to avoid import taxes. 

 

Refund Policy

The buyer may refund their order any time before it is shipped out. After your order has shipped, refunds are no longer available. 

 

Return Policy

This shop unfortunately does not accept returns. 

 

Undeliverable and returned parcels policy

There are various reasons why a parcel may be undeliverable. The process of retrieving a replacement will depend on the situation:

ADDRESS ISSUES

If the buyer's order was not delivered due to the printing of the wrong label, the shop will cover all costs of sending replacement items. 

If the buyer's order was not delivered due to an incorrect, insufficient, malformed, or outdated address, the buyer is responsible for covering the costs of replacing the items. 

UNCLAIMED PARCELS

Sometimes parcels will get marked as 'ready for pickup' at the buyer's local post office for various reasons.  

If a buyer fails to claim their parcel and gets returned to the shipping mod, the shop will reach out to the buyer to arrange a second delivery attempt. The buyer is responsible for covering shipping costs. 

Any unclaimed parcels that are returned will not be eligible for refunds. 

 

Undelivered Items

Domestic (United States) orders are considered undelivered if they don't reach the buyer within three (3) weeks after the shipped date.

International (non-US) orders are considered undelivered if they don't reach the buyer within six (6) weeks after the shipped date. 

If your order has not arrived after the period of time mentioned above, please reach out to the store and I will send a replacement free of charge. 

 

Damaged Items

If you, the buyer, receive damaged items in your order, please reach out to the shop at my email [email protected] with photo or video proof and your order number (in the form #ABCD-123456)

The shop will send a first replacement free of charge. Any additional replacement requests will need shipping costs covered by the buyer.